Where are health and human service organizations on the path to digital transformation? In a recent survey of large health systems—Digital Maturity: Insights From Our Survey Of 40 Leading Organizations—only 5% of executives rated their organization as ‘fully transformed.”

The analysis grouped organizations into three categories when it came to digital transformation. At the most advanced end of the scale—fully transformed—the organizations’ customer interfaces, operations, and business models are restructured and optimized using technology. The most rudimentary organizations are “just using” technology—deploying technology as point solutions to extend capabilities, but largely retaining traditional customer interfaces, operations, and business models that are restructured and optimized using technology. In the middle, organizations that are “cohesively integrated”—synchronizing technologies across the enterprise to enable…