What’s The Plan? 

Greetings from Long Beach and the last day of our 2023 OPEN MINDS Management Best Practices Institute. We’ve had a deep dive into the best practices for planning, service management, process optimization, and more.

In my closing remarks today, I looked at two very different components of developing a successful strategy for the decade ahead in my presentation, Sustainability, Growth & Strategy: The Management Practices That Drive Success. The first component is a financial sustainability strategy—a plan to optimize the operation and performance of current services. The second component is a growth strategy.

Financial sustainability is a pressing . . .