Online Mental Health Provider Organization Cerebral Settles New York Complaint About Cancellation Problems

On December 28, 2023, Cerebral, an online mental health provider organization, settled a complaint about its membership cancellation practices with the New York Attorney General. After receiving consumer complaints, an investigation by the Office of the Attorney General found that Cerebral maintained a long and burdensome cancellation process, and continued to charge consumers after they tried to cancel their subscriptions to the service.

Cerebral provides telehealth mental health treatment using a direct-to-consumer subscription model for service bundles lasting three, six, or 12 months. Cerebral subscribers can access weekly virtual appointments with different types of clinical professionals, including licensed . . .