Process Improvement in the Integrated Care Setting — A Lean Six Sigma Approach

Provider burnout was a growing problem before the global pandemic, and the challenges presented by COVID-19 have only made it worse. Now is a critical time for organizations to assess their processes to look for ways to improve clinical operations and boost provider and patient satisfaction. Originally presented on November 19, 2020, Lynne Emmons, chief operating officer at Valle del Sol—an Arizona-based FQHC—and Dr. Ronke Komolafe, director of behavioral health solutions at NextGen Healthcare discussed applying the LeanSix Sigma approach to improving care. Learning Objectives:  1. The many ways COVD-19 contributes to provider burnout 2 . . .