Driving Staff Performance: Developing Balanced Performance Scorecards For Improved Outcomes

This presentation was delivered on June 15, 2021 by Katie Morrow, Vice President Of Compliance, Streamline Healthcare Solutions and Tim Pratt, Senior Product Manager, Streamline Healthcare Solutions. The learning objectives of the presentation were to identify agency objectives that link to the four perspectives—financial, customer, internal process, and organizational capacity, define clear measurements for key performance indicators and accountability, and develop a balanced scorecard to motivate staff and improve client outcomes.

https://vimeo.com/567164209/ab97832a82 . . .