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This presentation took place at The 2022 OPEN MINDS Technology & Analytics Institute. Attendees heard how some organizations have adopted methods for automation and the success and challenges encountered along the way. This session also covered: • How big of a role technology can play in your organization • What functions should you consider automating • Enhancing customer service functions and consumer empowerment Featured speakers:

Jacquelyn H. Torres, Executive Director of New Business, Pacific Clinics

Garret Zabel, MS, Director of Healthcare Business, Pacific Clinics

Paul M. Duck, Senior Associate, OPEN MINDS

Lauren Evangelist, Chief Revenue Officer, OPEN MINDS

https://soundcloud.com/user-202102826 . . .

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