Improving Service Delivery While Cutting Costs: Lessons From Mainstay Life Services

This OPEN MINDS Executive Roundtable was delivered on June 5, 2025, by Mainstay Life Services Chief Financial Officer, Jodie Esper. She discussed how her team streamlined service delivery, reduced unit costs, and improved both care outcomes and bottom-line results.

This session also explored how Mainstay projected sustainable service costs by aligning operations with real-time consumer needs—and how they used that data to strengthen their position in contract negotiations. Ms. Esper explained how these strategies are integrated into budgeting, strategic planning, and daily operations to ensure continued success.

Executive attendees learned:

How to reduce unit costs without sacrificing . . .