Building A Quality & Safety Infrastructure: The Harris Center Case Study

This;OPEN MINDS;Executive Roundtable was delivered on July 17, 2025, by;Luming Li, M.D., Chief Medical Officer, and Trudy Leidich, Vice President, Clinical Transformation and Quality at The Harris Center for Mental Health and IDD. They discussed how they transformed their organization into a High Reliability Organizations (HRO). HROs are organizations that consistently maintain a high level of safety and reliability, despite operating in complex and high-risk environments. They are characterized by five key principles: sensitivity to operations, preoccupation with failure, reluctance to simplify, deference to expertise, and resilience.

They discussed adopting HRO principles . . .