Measuring What Matters—An Update On Patient-Centered Outcomes & Feedback Informed Care

This presentation took place at The 2025 OPEN MINDS Service Excellence Institute. Attendees heard from Stuart Buttlaire, Ph.D., MBA, Former Regional Director Of Behavioral Health & Addiction Medicine, Kaiser Permanente as he discussed why no one theoretical approach or discipline can claim superiority over others, why patient-centered approaches improve clinical outcomes, and how other organizations are putting feedback-informed care into practice . . .