A Great Consumer Experience & Increased Revenue: The Avita Behavioral Health Crisis Center Case Study

This OPEN MINDS Executive Roundtable was delivered on October 16, 2025, by Avita’s Chief Executive Officer, Cindy Levi, Director of the Behavioral Health Crisis Center, Don Reimer, and Director of Information Systems, Anne Campbell. They shared how Avita redesigned its crisis service center to solve workflow bottlenecks, increase billing efficiency, and deliver a better consumer experience—all while aligning clinical performance with financial sustainability, improved consumer access, and better outcomes.

They shared how Avita’s crisis center achieved a 200% increase in unique services per consumer, 400% revenue growth from billable units, a 100% decrease in consumer wait time . . .