‘Strategic Productivity’ In A Hybrid Care Environment: The Southwest Behavioral & Health Services Case Study

This OPEN MINDS Executive Roundtable was delivered on March 12, 2026, by Steven Sheets, President and Chief Executive Officer of Southwest Behavioral & Health Services (SB&H). He shared how his organization shifted toward “strategic productivity”—a model that aligns mission, quality of care, and staff experience. He explained how SB&H redesigned its metrics system, including tracking mechanisms for no-shows, cancellations, text-based cancellations, caseload engagement trends, and the expanded visibility through improved dashboards and reporting tools.

Mr. Sheets also shared his experience balancing flexibility, accountability, and service needs, as well as highlighting the structure and . . .