Improving Consumer Experience: The 2026 OPEN MINDS Executive Seminar On Creating Better Engagement & Increasing Revenue
This presentation, sponsored by Qualifacts, took place at The 2026 OPEN MINDS Strategy & Innovation Institute. Sharon Hicks, Senior Associate at OPEN MINDS, gained practical insights into reducing friction in access and the intake process, improving retention and adherence, and building trust with diverse populations, all while aligning experience strategies with sustainable revenue growth. Attendees discovered how to integrate consumer experience into organizational strategy, measure what matters, and operationalize improvement across clinical, administrative, and digital channels.
https://vimeo.com/1201439302?share=copy&fl=sv&fe=ci
https://soundcloud.com/user-202102826/consumerseminar/s-7Jkwj8bcko6?si=508fd6a88f984fac9d37949d3a662930&utm_source . . .
