CEOs, Do You Have A CPEO?

June 14, 2012
This is a new one for me – the Chief Patient Experience Officer (CPEO). A recent article in Crain's New York Business mentioned this position – with its focus on providing patients with an outstanding "experience", providing coaching to hospital staff on patient-provider relationships and communication, and even designing more patient friendly environments (i.e. prettier waiting rooms). Interesting.

The driver of this? The Medicare value-based purchasing program set to kick off in October will with hold one percent of its payments to hospitals and then use that money as a "reward" to hospitals that score . . .