How Is CMS Measuring “Consumer Satisfaction”?

Friday, September 28, 2012
Now that the Centers for Medicare and Medicaid Services (CMS) has shown it is serious about penalizing “poor performers” (see It Looks Like The Feds Are Serious About Readmissions all members), there is increasing interest in the wide range of CMS performance measurement initiatives. One issue that has raised a number of questions from readers is the issue of how CMS is measuring the “consumer experience”?

In the Medicare Value-Based Purchasing program and readmission penalty provisions of the Patient Protection and Affordable Care Act, 70% of hospital evaluations are based on performance metrics and 30 . . .