The trajectory for technology spending by health and human service organizations continues to increase. In 2015, information technology (IT) spending among health care provider organizations was approximately $8 billion and is expected to more than double to $16.9 billion by 2020 (see Health Care Provider Organizations To Double IT Services Spending By 2020). These findings were echoed by a recent Forrester Research estimate in late 2017 that health care organization tech budgets would rise 8.8% in 2018 (see 2018 Tech Budgets To Rise About 8.8% For Healthcare Organizations).

So the big strategy question – what do health and . . .

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