Do Something Different, ‘Differently’

When I wrapped up The 2018 OPEN MINDS Best Practices Institute last Friday, I wrote about the need for executive teams to more aggressively manage their service line portfolio. New competition and new contracting models are slowly but surely reducing the margins of traditional services. What most organizations need, in portfolio management speak, is a new cash cow (see Finding Your Next Cash Cow).

Since then, I had a few questions from our subscribers asking for clarification. If not traditional services, then what? There is no cookie cutter answer for that question—though there are best practice models for portfolio . . .