King County Metro To Implement Performance-Based Paratransit Contract

King County, Washington is changing its contracts for the “Access” paratransit services for people with disabilities who are not able to use traditional fixed-route bus services. The county intends to consolidate the current three contracts into one contract that implements performance-based incentives and disincentives. The goal is to improve services and address community concerns and recommendations made by the King County Auditor in June 2017. During 2017, King County Metro’s Access program carried 958,000 trips and served 10,000 consumers. The next five-year contract is scheduled to go into effect in summer 2019. The intent . . .