‘We Serve The Sickest Patients’

It is not uncommon, when our team asks managers of provider organizations to describe the value of their services, to hear the refrain, “We serve the sickest patients.” Usually that statement is “metrics free” as there are few (or no) metrics to back it up.

But by the end of the payer townhall session, The Payer Perspective: An OPEN MINDS Forum On The Performance Management Metrics That Health Plans Are Looking For From Providers, at The 2020 OPEN MINDS Performance Management Institute, it was clear that response (and the lack of measures) is not enough. The faculty—Lori Fertall, Director . . .