Can You Be Disneyland? 3 Rules To ‘Up’ Your Customer Service Game

Walt Disney said, “Do what you do so well that they will want to see it again and bring their friends.” He wasn’t just talking about theme parks or movies. In fact, you can make your organization a place that consumers will look forward to visiting - improving consumer experience and upping your net promoter scores at the same time.

How? My colleague, Paul M. Duck, OPEN MINDS senior associate, answered that during his presentation, Transformational Customer Service That Drives Organizational Culture & Client Experience during the 2020 OPEN MINDS Performance Management Institute. Mr. Duck offered three steps to creating . . .