Making The Virtual Care Shift Work — It’s All About The Technology

We know the pandemic has forced “innovation” (read “telehealth”) in all of health care and especially in behavioral health. But as I have said, the reactive move to telehealth in itself is not innovation (see Innovation Does Not Stop With Telehealth). The 15- to 20-year lag between the development of a new and effective practice—and its common use at the community level—persists. As we look ahead and look beyond “video visits,” the question is how much and how will the consumer get services? What are the constraining factors? There is one big factor—the technology on both . . .