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OPEN MINDS Management Newsletter

Learn about new business models and the latest management best practices in our monthly, how-to guides on trending issues. Knowing the market—and knowing how to manage your way to success in that market—are two different issues. For thirty years, we have shared our field-tested models developed by our senior advisors and case studies that illustrate the challenges and tips for success.

November 2020 Issue
Best Practices In Data Collection, Analysis & Data-driven Executive Decisionmaking:
The OPEN MINDS Management Newsletter, November 2020
Why Data For Decisions Matters More Now

Managing an organization is a challenge these days. The only certainty is uncertainty—a shared perspective among CEOs (see Leadership—The Key For Moving From Crisis To Recovery).
As we lead our organizations to what comes next—with the market landscape still evolving— experience is less valuable and data is more essential than ever in making the right


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12 Steps To Creating Your Data-Driven Organization

Harnessing data to navigate a changing market is a journey. Despite the challenges, it is encouraging to see that the use of data for decisionmaking and improving outcomes is gaining more traction across health care. The use of predictive analytics by provider organizations and payers increased from 47% in 2018 to 60% in 2019. And


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Moving From KPIs To Data-Driven Action: A Large Provider Organization Case Study

How do you enable an executive team of a newly-merged organization to have the data they need to make decisions? A large provider organization with multiple service lines and programs had—through a process of affiliations and acquisitions—expanded to multiple geographic areas. They had a number of geographically dispersed smaller business units, each with specialized services, focused on serving


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Using Data To Manage Service Costs & Standardize Care Pathways: The I Am Boundless Case Study

Patrick Maynard, president and chief executive officer of I Am Boundless (Boundless), had gleaned—from conversations with industry leaders—that specialty provider organizations that are able to use data to understand the true cost of delivering services are better positioned for success in the future. His board supported his proposal to invest some of their operating margin


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Building A Data-Driven Culture: The Easterseals UCP Case Study

The importance of performance data in decisionmaking continues to grow for health and human service executives. Strategy development, identifying market opportunities, integrated care models, mergers, integration implementation, and improving service value are all more and more dependent on having data for decisionmaking.
Data-based decisionmaking is not about having more data, it’s really thinking about


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