Measurement has never been a strong suit in health care—particularly measurement that is focused on what the consumer wants or thinks (see Feedback Matters). And as payers move to more consumer-centric measures of performance (and value), there is a need to gather more information on consumers.

Recently, we covered measurement-based care (MBC) in particular—which is only used by 13.9% of clinicians (see The Measurement Gap). It’s one example of the dearth of consumer-focused measurement in the field—along with net promoter scores, Consumer Assessment of Healthcare Providers and Systems (CAPHS), and more. The . . .

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Performance & Financial Management

The performance and financial management of health and human service provider organizations depends on several factors, including quality measures, staffing models, and the organization’s overall internal processes such as revenue and billing cycles and unit costs. As the market shifts from volume to value, provider organizations face new challenges for financial viability and revenue maximization. Provider organizations must consider their performance, liquidity, risk tolerance, leverage, efficiency, and portfolio balancing to ensure optimal financial management and long-term sustainability as the market shifts away from fee-for-service models to value-based reimbursement.


U.S. non-profit organizations eliminated almost 29,000 jobs in 2025, up from 5,640 in 2024. The recent analysis, Job Cuts Fall To Lowest Level In 17 Months; Highest December Hiring Since 2022, revealed the non-profit sector layoffs were part of a larger trend. In 2025, U.S. employers announced 1,206,374 job cuts, an increase of 58% from the 761,358 announced in 2024. This puts annual job cuts at the highest level since 2020 and it is seventh-highest annual… Read