No Perfect Platform: How Scalable Automation Is Optimizing Performance Across Suboptimal Systems and Workflows
Behavioral health organizations are operating in an increasingly demanding environment—denial rates are rising, reimbursement pressure is intensifying, and administrative workloads continue to expand.
Many providers attempt to address these pressures by adding staff or adding systems, but the underlying operating model often remains unchanged.
On May 19, 2026, Rose Mueller-Hanson, PhD, Associate Director/CFO of Community Interface Services, and Dan Heimerle, Automation Lead at Simple Fractal explored how leading organizations are shifting from scaling through headcount to scaling through operational infrastructure, embedding automation across systems to create more resilient, efficient operations.
Examples from real implementations show measurable improvements . . .
