Last week at the 2014 Executive Leadership Retreat, I had some great conversations with executives from across the country on a wide range of leadership issues and management challenges. And my session, The Failed EHR Implementation: What’s A CEO To Do?, had some really great discussion and ideas about a "not-uncommon" issue in health and human service organizations – a failed electronic health record implementation.

The topic was the focus of our executive case model discussion, where I opened with my “An Ounce Of Preparation Is Worth A Pound Of Cure” approach – I think there are four groups of . . .

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Technology & Information

Technological innovation and technology adoption and optimization are at the forefront of strategy for many health and human service provider organizations. A strong digital infrastructure can improve the way organizations operate by rethinking how individuals, teams, and departments work. However, the question for executive teams is how to best leverage technology to make their workforce and day-to-day operations more effective and efficient. Although making new investments in technology requires organizations to overcome strategic challenges—from choosing the right solution to successful implementation—the return-on-investment can lead to increased revenues, improved stakeholder positioning, and reduced operating costs in the long-term.


Latest Resources
The Department of Health and Human Services (HHS) is continuing its pursuit of the use of artificial intelligence (AI) to improve clinical care and lower health care costs with the release of a request for information (RFI) on December 19, 2025. HHS seeks comments on ways to integrate AI in care delivery and create new, long-term market opportunities that improve health and well-being, including public-private partnerships and cooperative research and development agreements. Responses are due… Read