A Great Consumer Experience & Increased Revenue: The Avita Behavioral Health Crisis Center Case Study
1:00 – 2:00 pm ET
Crisis care systems are under enormous pressure to deliver better outcomes, faster access, and stronger financial performance. Avita Community Partners (Avita) faced those same challenges when it opened its state-of-the-art Behavioral Health Crisis Center (BHCC) in June 2021—and their journey offers a roadmap for every executive working to improve service flow and sustainability.
During this one-hour live presentation, Don Reimer, Director of the Behavioral Health Crisis Center, and Anne Campbell, Director of Information Systems, will join Avita’s Chief Executive Officer, Cindy Levi to share how Avita redesigned its crisis service center to solve workflow bottlenecks, increase billing efficiency, and deliver a better consumer experience—all while aligning clinical performance with financial sustainability, improved consumer access, and better outcomes.
They will share how Avita’s crisis center achieved a 200% increase in unique services per consumer, 400% revenue growth from billable units, a 100% decrease in consumer wait time to under 30 minutes, and a 20% improvement in its annual state quality audit score.
Executive attendees of this session will learn:
- How Avita built a formalized process flow that reduced wait times for crisis services from hours to less than 30 minutes
- How reengineering documentation and coding processes fueled revenue increases
- How monitoring performance and outcomes with dashboards led to a 20% improvement in state quality audit scores.
Featured Speakers
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Cindy Levi, Chief Executive Officer, Avita Community PartnersCindy Levi brings 44 years of experience in the fields of behavioral health and intellectual/developmental disabilities (I/DD) and has served as chief executive officer of Avita Community Partners for the past 14 years. Her experience encompasses both governmental and private sector work in Pennsylvania and Georgia. Cindy is an appointed member of Georgia’s Behavioral Health Reform and Innovation Commission and the Regional Advisory Council for Georgia’s Opioid Trust Fund. Under her leadership, Avita’s revenues more than doubled, and the organization has received numerous local, regional, state, and national awards. -
Anne Campbell, Director of Information Systems, Avita Community PartnersAnne Campbell has a 25+ year career of progressive experience leading high-performing teams and aligning electronic health record technology with core business objectives. With a deep expertise in system administration, Anne oversees the implementation and maintenance of organization-wide electronic information systems that enhance data management, reporting, and analytic capabilities. Anne is passionate about driving improvements to enhance operational and systems efficiency, ensuring quality excellence in deliverables and in supporting business agility.
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Don Reimer, Behavioral Health Crisis Center Director, Avita Community PartnersDon Reimer brings over 40 years of dedicated experience to the behavioral health care field in both the management and provision of clinical services across various levels of care. Don’s career has included several leadership roles, such as serving as director of a crisis stabilization unit at SalusCare in Florida and supervising multiple inpatient care units. He also directed crisis and recovery services at Charlotte Behavioral Health Care Services, overseeing the 24/7 units including inpatient psychiatric, detox, residential rehab, and a mobile crisis team.
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