‘Strategic Productivity’ In A Hybrid Care Environment: The Southwest Behavioral & Health Services Case Study

1:00 – 2:00 pm ET

Provider organizations often struggle to maximize employee productivity, especially in work environments shifting to hybrid work, community-based care, diverse clinical services, fluctuating caseloads, and rapidly evolving consumer expectations. Executives need a way to monitor and support long-term productivity across all levels of the organization—one that strengthens financial performance while supporting mission-driven care.

During this one-hour live presentation, Steven Sheets, President and Chief Executive Officer of Southwest Behavioral & Health Services (SB&H), will share how his organization shifted toward “strategic productivity”—a model that aligns mission, quality of care, and staff experience. He will explain how SB&H redesigned its metrics system, including tracking mechanisms for no-shows, cancellations, text-based cancellations, caseload engagement trends, and the expanded visibility through improved dashboards and reporting tools.

Mr. Sheets will also share his experience balancing flexibility, accountability, and service needs, as well as highlighting the structure and outcomes of SB&H’s incentive program, designed to recognize high performance, reinforce quality, and support staff in achieving both individual and organizational goals.

Executive attendees of this session will learn about:

• SB&H’s redesigned productivity framework and how clear, data-driven metrics provide insight into operational performance and consumer engagement.
• The impact of hybrid work models, enhanced tracking systems, and incentive programs on workforce effectiveness, quality outcomes, and financial sustainability.
• Leadership actions that drive organization-wide adoption and accountability as productivity strategies evolve and grow more complex.