Tech Integration, From Planning To Practice: The Alexander Youth Network Case Study
1:00 – 2:00 pm ET
As innovation reshapes health care, provider organizations are increasingly challenged to reimagine service delivery and operations. For many, this requires either strategic technology adoption—such as electronic health records (EHRs), artificial intelligence (AI), and data analytics—or a comprehensive digital transformation.
During this one-hour live presentation, Chief Information Officer Carolyn Spence will discuss how Alexander Youth Network’s (AYN) digital transformation was guided by a vision of using technology for deeper connection, insight, and impact. She will describe the AYN process for selecting the technology best aligned with its clinical and organizational goals and then adopting that technology using a phased rollout plan, staff training, and feedback loops for continuous improvement.
The case study will also highlight how AYN identified service gaps, engaged stakeholders, navigated staff resistance, addressed disparities in digital literacy, ensured HIPAA compliance, and maintained therapeutic rapport in virtual settings.
Executive attendees of this session will learn:
- Critical steps and decision points in planning and executing a successful technology strategy
- Common challenges, such as workforce readiness, privacy concerns, and cultural resistance, and practical solutions to overcome them
- Key lessons to support sustainable, consumer-centered digital transformation
- Potential outcomes, including enhanced care coordination, increased client engagement via telehealth, and improved data-driven decision-making
Featured Speakers
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Carolyn Spence, Chief Information Officer, Alexander Youth NetworkCarolyn Spence first joined Alexander Youth Network in 1997 as a case manager. Carolyn has experience using skills in clinical case management, administration, billing, utilization management, EHR development and implementation, and data analysis. The foundation of her success is partnerships with the clinical and IT staff, interdisciplinary teamwork, and relationships with technology vendors. These partnerships combined with Carolyn’s dedication and gift for innovation have produced improved efficiency and effectiveness of systems and processes throughout the organization.
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