By Monica E. Oss Greetings from lovely Clearwater Beach, Florida and the 2014 OPEN MINDS Performance Management Institute, where 300+ executives gathered to focus on emerging best practices for improving organizational performance. My session today, co-presented with my colleague Ken Carr, Chief Financial Officer of Minnesota-based Guild Incorporated, was focused on how management teams can prepare for the many reimbursement issues that are becoming increasingly common – including rate reductions, rate freezes, pay-for-performance, and more. To prepare, there are four tools that management teams need, to respond to these shifts in reimbursement, including: Service line-specific cost accounting (see Is Your New Service Line Idea…
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COVID-19 Risk Management Plan August 11, 2021

We are excited to return to sunny southern California for The 2021 OPEN MINDS Management Best Practices Institute at the picturesque Newport Beach Marriott Hotel & Spa, August 23-26, 2021. To help plan your in-person attendance, visit for a schedule of events happening throughout the week.

The resurgence of the COVID Delta variant has certainly created new challenges for the country and for our families. Fortunately, the available COVID vaccinations have been very successful in preventing symptomatic infections and illness. But I did want to let you know that our team at OPEN MINDS is committed to making our executive events as safe as possible and have an active risk management plan in place. I wanted to share with you the key elements of our plan:

We will continue to monitor any changes in the CDC recommendations for the continued safety of the public. If you have any concerns or questions, feel free to reach out to a member of our team at or by phone at 877-350-6463. We look forward to seeing you at The 2021 OPEN MINDS Management Best Practices Institute.

Monica E. Oss
Chief Executive Officer

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