Building Your Own Tech-Enabled Consumer Base

Does the health and human service field want “tech-enabled” consumers? I think so, but I’m not always sure. The response of many managers and clinical professionals that I know is mixed.

The advantages? Tech-enabled consumers can more easily “self-manage” their own care and reduce health care spending (see Ohio Moving IDD Services To Consumer Self-Directed Model and An Online Guide To “Self-Health” Trackers And Apps). Tech-enabled consumers can be “part of your labor force” and reduce operating costs (see The Disruption Of Strategy). The disadvantages? Tech-enabled consumers have access to on-line . . .