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The big news this week is that OpenAI is taking on Google, launching its own search engine, called SearchGPT (see OpenAI Is Launching Search Engine, Taking Direct Aim at Google). This is one of many fundamental changes in business brought on by artificial intelligence (AI).

But that's not all. AI is coming to dominate the customer service realm—Salesforce debuts Einstein Service Agent, a new AI Agent for customer self-service. And, we're seeing organizations restructure their workforce to further adopt AI—Intuit to lay off 1,800 employees, plans to rehire in new AI and customer roles . . .

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