“AI won’t replace humans—but humans with AI will replace humans without AI,” said Chris Yakscoe, Senior Director and General Manager, AI, from Netsmart—quoting Karim Lakhani, a Harvard Business School Professor and AI expert during the session Intelligent Automation More Than Just AI. That has been true of new scientific discoveries throughout human history—from the printing press to the telegraph and more.   

As health and human service executive teams grapple with chronic staff shortages, technology can mitigate some of those challenges. This workforce technology leverage effect will be primarily realized through automation. That was the focus of . . .

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