Better Process Builds Better Performers 

“A bad process will beat a good person every time.” – Edwards Deming

Our workforce crisis in specialty health and human services is at an unprecedented level as we described in our recent management newsletter (see The OPEN MINDS Playbook For Optimizing Workforce Recruitment & Performance: The OPEN MINDS Management Newsletter, July 2021). Nearly 4.5 million more behavioral health professionals are needed to provide adequately staffed care for consumers with serious emotional disturbances, serious mental illnesses, and substance use disorders. There are approximately 1.3 million direct service professionals (DSPs) caring for consumers with intellectual and developmental disabilities—the average . . .