Building A Culture Of Performance

Optimizing organizational performance isn't about the data, it's about the culture. That was my conclusion after reading the recent articles by Monica E. Oss and Howard Shiffman – What ‘Performance’ Should Your Team Care About? Look At Your Health Plan’s Contract and Making Performance A Day-To-Day Reality.

The first article outlined a few of the elements in the contract between the State of Massachusetts and Optum – a great example of performance-based contracting with a managed care organization that will likely create a domino effect for provider organizations in their network. Howard Shiffman then outlined a . . .