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Well, what a day! We just wrapped the 2021 OPEN MINDS Strategy & Innovation Institute with more than 800 registrants and a ringside view of changes in the market verticals serving consumers with chronic conditions and complex support needs. Our focus was on the strategic options available to organizations in these market verticals and how to navigate the landscape on the glide path to the “next normal.”

Many executive teams I know have put off making some tough choices—waiting to see what the post-pandemic future holds. Like much of America, the luxury of this time to decision is . . .

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