Consumer-Centric Means The Right Model – & The Right Tech

Consumers and health plans are pushing the service delivery system to be more consumer-centric—and have an integrated care continuum that meets their needs. The key is having the right model—and the right infrastructure—to meet those needs. That was the focus of the keynote, Unlocking Value Through Integration & Technology–Meeting Individuals & Families Where They Are, by Joseph Lee, M.D., President and Chief Executive Officer of Hazelden Betty Ford Foundation at The 2021 OPEN MINDS Technology & Analytics Institute.

Being consumer-centric and delivering value for consumers starts with right ecosystem model—both by creating . . .