Executive Briefings | August 10, 2022
Consumer Experience, Margins & On-Site Pharmacies
Consumers satisfaction and experience in health care are getting more attention. Consumers’ satisfaction with their experience has been linked to continuity of care (see Continuity Of Care Is Associated With Satisfaction With Local Health Care Services) and improved outcomes (see Why Improve Patient Experience?). But only one in three consumers report never having had a bad “patient experience” (see <a href="https://www.accenture.com/us-en/insights . . .