By Monica E. Oss Do you know how “satisfied” consumers are with your organization’s services? Who tracks those metrics? What does your executive team do about them? Consumer satisfaction is currently not a key metric for many health and human service provider organizations. But focus on consumer satisfaction is going to ramp up as retail organizations enter the field—organizations (like Amazon and CVS) with executive teams obsessively focused on the consumer experience (see Milk, Bread & Health Care: How The Retail Revolution Affects Provider Organization Strategy). In addition to getting ahead of the retail competition for consumers, there are other reasons to focus on consumer satisfaction and consumer experience—to…
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COVID-19 Risk Management Plan August 11, 2021

We are excited to return to sunny southern California for The 2021 OPEN MINDS Management Best Practices Institute at the picturesque Newport Beach Marriott Hotel & Spa, August 23-26, 2021. To help plan your in-person attendance, visit https://openminds.com/live-mbpi/ for a schedule of events happening throughout the week.

The resurgence of the COVID Delta variant has certainly created new challenges for the country and for our families. Fortunately, the available COVID vaccinations have been very successful in preventing symptomatic infections and illness. But I did want to let you know that our team at OPEN MINDS is committed to making our executive events as safe as possible and have an active risk management plan in place. I wanted to share with you the key elements of our plan:

We will continue to monitor any changes in the CDC recommendations for the continued safety of the public. If you have any concerns or questions, feel free to reach out to a member of our team at events@openminds.com or by phone at 877-350-6463. We look forward to seeing you at The 2021 OPEN MINDS Management Best Practices Institute.

Monica E. Oss
Chief Executive Officer
OPEN MINDS

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