Consumers & Payers Are “Digitally Fluent” But What About Your Team?

The health and human service delivery system has a fragmented and fractured relationship with technology. After two decades of pushing the use of electronic health records (EHRs), 90% of behavioral health organizations have purchased an EHR and 80% have fully implemented one (see Preparing For The Unknown: The EHR Functionality To Survive During & After A Pandemic — Results Of The 2020 National Behavioral Health EHR Survey). It took a pandemic to drive up the number of telehealth visits from 0.02% of 63 million Medicare consumers before March 2020 to nearly 40% of consumers in October 2020 (see Trump Administration . . .