By Monica E. Oss Will "digital" remake health care like it has book selling, travel, food delivery, and transportation? It should, but the health and human service field is not exactly like other areas of commerce. What are the issues? What makes "digital transformation" less likely (or at least slower and less sweeping) in health and human services? I think there are two factors—the leadership of many of the digital start-ups and the lack of digital dexterity of health and human service organizations. Together, these two factors create quite a chasm between early adopters and the majority (see Is 2019 The Year Of The…
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