Culture Trumps Strategy Every Time – Unless You Change The Incentives

“When herding cats, move their food.” – Paul Grundy, M.D., M.P.H., FACOEM, FACPM, Global Director of Healthcare Transformation, IBM, & President, Patient-Centered Primary Care Collaborative

This management adage – from a recent conversation with Dr. Paul Grundy, IBM's Global Director of Healthcare Transformation – really resonated with me. Maybe it’s the fact I have 13 cats – and I realize that they are primarily motivated by food. Or, in the work context, I realize that organizational change is hard and incentives are a big part of making change happen . . .