The shift to value-based contracting and pay-for-performance is creating the need for all stakeholders in health and human service organizations to create a new business model for future sustainability (see The Business Model Transition To Value-Based Care, from yesterday). This new business model requires an executive team that is tuned into excellence in performance management. Many organizations are creating the metrics-based management tools they need. But the question remains – are they ready to change their organizations based on their performance data? This is the essence of a performance-driven culture.

What are the elements of . . .

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