Consumer Experience As Growth Strategy

Health care convenience isn’t just for Millennials.;About 60% of people ages 50 to 80 have visited an alternative clinic (an urgent care center or a retail health clinic) during the past two years, according to a new survey (see;More Older Americans Turning To Urgent Care, Retail Health Clinics).;Three-quarters of this group (75%) who have gone to an alternative clinic said they're likely to go again sometime within the next two years.;And 43% who hadn't gotten care at an alternative clinic said they are likely to do so in . . .