For The Next Normal, Ready = Resilient

What an energizing three days at the 2021 OPEN MINDS Performance Management Institute! From learning about how digital therapy is raising the bar on access to care in the keynote, What Health Plans Want: Making It Easier For Consumers To Get Care, by Cigna’s Erin Boyd, to understanding more about new expectations of Medicaid health plans in the session, What Provider Organizations Should Expect As Managed Care Moves To A Whole Person Focus by Amy Kendall of CareSource, I have a better understanding of how perceptions of performance are evolving. And I closed the Institute with my remarks about . . .