By Monica E. Oss The Math is simple. Value = Performance/Cost. Much of the focus of our team the past few months has been on working with provider organization and health plans on improving the performance of their services for consumers with chronic conditions and complex needs. We have focused on achieving higher ratings (see Know Your Organization Ratings: What’s Being Measured, Why It Matters & Who’s Paying Attention), improving consumer convenience (see Knock, Knock: Who Is Answering Your Digital Front Door?) standardizing services around better outcomes (see Practice + Payments: An Art Or Science?), and addressing access issues (see Access To Care & Care Continuity Are Front & Center…
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