By Monica E. Oss, Chief Executive Officer Disaster = An event that has unfortunate consequences Crisis = A time when a difficult or important decision must be made The past 18 months have tested the skills of executives and managers in every field across the entire globe. And, while executives in the health and human service field have dealt with any number of disasters—fires, shootings, natural disasters, power outages, cyberattacks, budget shortfalls, and more—the pandemic has been particularly challenging. Consumers, workforce, service delivery, service demand, and more were affected. And the disaster that is the pandemic is not over yet—many executive teams face a number of daunting questions about strategy and sustainability in the year ahead. [caption…
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