By Monica E. Oss Disaster = An event that has unfortunate consequences Crisis = A time when a difficult or important decision must be made The past 18 months have tested the skills of executives and managers in every field across the entire globe. And, while executives in the health and human service field have dealt with any number of disasters—fires, shootings, natural disasters, power outages, cyberattacks, budget shortfalls, and more—the pandemic has been particularly challenging. Consumers, workforce, service delivery, service demand, and more were affected. And the disaster that is the pandemic is not over yet—many executive teams face a number of daunting questions about strategy and sustainability in the year ahead. [caption…
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COVID-19 Risk Management Plan August 11, 2021

We are excited to return to sunny southern California for The 2021 OPEN MINDS Management Best Practices Institute at the picturesque Newport Beach Marriott Hotel & Spa, August 23-26, 2021. To help plan your in-person attendance, visit for a schedule of events happening throughout the week.

The resurgence of the COVID Delta variant has certainly created new challenges for the country and for our families. Fortunately, the available COVID vaccinations have been very successful in preventing symptomatic infections and illness. But I did want to let you know that our team at OPEN MINDS is committed to making our executive events as safe as possible and have an active risk management plan in place. I wanted to share with you the key elements of our plan:

We will continue to monitor any changes in the CDC recommendations for the continued safety of the public. If you have any concerns or questions, feel free to reach out to a member of our team at or by phone at 877-350-6463. We look forward to seeing you at The 2021 OPEN MINDS Management Best Practices Institute.

Monica E. Oss
Chief Executive Officer

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