By Monica E. Oss Even before the pandemic, employee retention was a challenge in health and human service organizations. Estimates for turnover in “publicly funded mental health settings” were at 30% to 60% annually, pre-pandemic (see A Prospective Examination Of Clinician & Supervisor Turnover Within The Context Of Implementation Of Evidence-Based Practices In A Publicly-Funded Mental Health System). And in a survey by DATIS, nearly 20% of specialty provider organization executives said high turnover was a key challenge (see Achieving Operational Excellence For The Future Of Work). In a current snapshot, the Bureau of Labor Statistics reported the 2020 “quit rate” (quits being employees voluntarily leaving their…
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COVID-19 Risk Management Plan August 11, 2021

We are excited to return to sunny southern California for The 2021 OPEN MINDS Management Best Practices Institute at the picturesque Newport Beach Marriott Hotel & Spa, August 23-26, 2021. To help plan your in-person attendance, visit for a schedule of events happening throughout the week.

The resurgence of the COVID Delta variant has certainly created new challenges for the country and for our families. Fortunately, the available COVID vaccinations have been very successful in preventing symptomatic infections and illness. But I did want to let you know that our team at OPEN MINDS is committed to making our executive events as safe as possible and have an active risk management plan in place. I wanted to share with you the key elements of our plan:

We will continue to monitor any changes in the CDC recommendations for the continued safety of the public. If you have any concerns or questions, feel free to reach out to a member of our team at or by phone at 877-350-6463. We look forward to seeing you at The 2021 OPEN MINDS Management Best Practices Institute.

Monica E. Oss
Chief Executive Officer

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