Leveraging The Self-Service Paradigm

There is now more consumer self-service in the health care field. Consumers can schedule appointments, access their medical records, and pay their bills on-line (see Cures Act Now Requires LTC Providers To Grant Consumer Access To Health Records and Consumers Struggle To Use Health Portals & Obtain Digital Records).

But they can also use an emerging number of apps, chatbots, and self-service therapeutic programs. There are between 10,000 and 20,000 mental health and wellness apps alone (see There Are Endless Mental Health Apps. How Do You Choose The Best Ones? and mHealth Apps Market Size . . .