By Monica E. Oss Engaged consumers have better outcomes and cost less money. This is a mantra in health and human services with good reason – What The Evidence Shows About Patient Activation: Better Health Outcomes And Care Experiences; Fewer Data On Costs, Engaging Patients To Decrease Costs And Improve Outcomes, and Better Outcomes For Less Cost Will Follow Engaged Patients. By definition, engaged consumers are consumers that take action to become better informed and more proactively involved in decisions and behaviors that affect their health, insurance coverage, and health care. Deloitte’s 2015 report, Health Care Consumer Engagement: No “One-Size-Fits-All” Approach, identified engaged consumers as those who are:…
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