By Monica E. Oss “What we’re seeing across all of our government programs is an increased focus on whole-person well-being. Gone are the days when state Medicaid agencies pay a managed care organization (MCO) and expect only health care costs to be managed. Medicaid agencies are putting additional pressure on MCOs to impact more than the traditional HEDIS and diabetes measures. And that’s forcing MCOs to think differently about how they engage both medical and behavioral health providers, as well as community-based organizations.” That was the lay of the land from Amy Kendall, Vice President, Complex Health Solutions, at CareSource. Ms. Kendall, who will be the keynote…
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COVID-19 Risk Management Plan August 11, 2021

We are excited to return to sunny southern California for The 2021 OPEN MINDS Management Best Practices Institute at the picturesque Newport Beach Marriott Hotel & Spa, August 23-26, 2021. To help plan your in-person attendance, visit for a schedule of events happening throughout the week.

The resurgence of the COVID Delta variant has certainly created new challenges for the country and for our families. Fortunately, the available COVID vaccinations have been very successful in preventing symptomatic infections and illness. But I did want to let you know that our team at OPEN MINDS is committed to making our executive events as safe as possible and have an active risk management plan in place. I wanted to share with you the key elements of our plan:

We will continue to monitor any changes in the CDC recommendations for the continued safety of the public. If you have any concerns or questions, feel free to reach out to a member of our team at or by phone at 877-350-6463. We look forward to seeing you at The 2021 OPEN MINDS Management Best Practices Institute.

Monica E. Oss
Chief Executive Officer

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