Milk, Bread & Health Care: How The Retail Revolution Affects Provider Organization Strategy

A couple of decades ago, retail health clinics “disrupted” health care with walk-in clinics that provided consumers with easy access to a limited range of services. Back in 2007, shortly after major retailers and health care systems started to get into retail health care, there were 258 retail health clinics (see A History of Retail Clinics – Abridged). The Convenient Care Association (CCA) reports that there are now more than 3,300 retail clinics in 44 states and Washington, D.C. (as well as Mexico and Canada)—operated by retail pharmacies, big box retailers, hospitals and health systems, and corporations . . .